Conditions of purchase: 

These conditions are agreed upon by, on the one hand, the company DOÑA CARMEN and, on the other hand, persons who wish to make a purchase through the DOÑA CARMEN website, hereinafter referred to as "the user".

Orders will be shipped to mainland Spain, the Balearic Islands, the Canary Islands, Ceuta and Melilla. Orders will also be shipped to mainland Portugal, France, Italy, Germany, United Kingdom, Austria, Belgium, Netherlands and Luxembourg. Islands are excluded.

These conditions refer exclusively to non-commercial individuales. The parties agree that their relationships will be governed exclusively by this contract. In the event of absence of a condition, it would be considered regulated by the practices and customs in force in the distance selling sector according to the rules of the professional code of the Association of Distance Selling.

These conditions are intended to define the terms of sale between DOÑA CARMEN and the user, including request of services, payment and delivery. These conditions regulate all the steps necessary to place and order and ensure the monitoring of said order for the Contracting Parties.

The user can place their order online. Size, color and desired quantity of products can be selected on the page of said product, and the selection can be added to the shopping cart.

Once all desired products have been selected, the user can consult their selection in the “My Cart” area.

If the user is satisfied with the selection, they can place the order by clicking on the “Complete order” button. At this time, the user’s payment and delivery information will be requested.


For the user, the act of placing the order is equivalent to full acceptance of prices, of the description of the products being sold and of the general conditions of purchase, which will be the only ones applied to the contract thus conclude. Any dispute regarding this last point will be settled with the possibility of a potential Exchange and the application of the guarantees detailed below. DOÑA CARMEN will process orders as long as the products are available. In the event of a lack of product availability, DOÑA CARMEN agrees to inform the user as soon as possible.


Orders will be delivered to the address indicated by the user upon placing their order or, in the case of in-store pickup, at the chosen store.


In the event of absence at the indicated domicile, the company hired to handle delivery will contact the user at the telephone number provided by the user in order to arrange delivery. If the maximum time for storage elapses, the package will be returned to Doña Carmen. Packages cannot be delivered to a post office. In the event of failure to deliver due to causes beyond Doña Carmen’s control, shipping costs will not be reimbursed to the user.

DONA CARMEN pledges to delivery ordered products as quickly as possible. Average delivery time is approximately 2/3 days  to Spain and Portugal. For International shipments delivery time is approximately 5/6 days.

This does not mean that circumstances causing delay in delivery cannot occur, in which case the client will be notified as soon as possible.


- Credit cards: Visa, Mastercard.

- Paypal 

The user, unless choosing the option of store pickup, must add the costs of processing the order to the final amount of their order. These additional charges are comprised of set costs for the costs of packaging and shipping:


  •                   Shipping to Iberian Peninsula 3.50€. Free shipping for orders over 60.00€.
  •                   Shipping to Balearic Islands 5.00€. Free shipping for orders over 60.00€.
  •                   Shipping to Canary Islands, Ceuta and Melilla 5.00€.
  •                   Shipping to Portugal 3,5 €.Free shipping for orders over 60.00€. Excludes islands.
  •                   Shipping to Germany, Belgium, Italy*, Austria, the Netherlands,                    Luxembourg 15.00€. *Excludes islands.
  •                  Shipping to UK and France, 10.00€. Excludes islands.
  •                   For shipping to other countries please contact


In the event of products being sold out, the amount of the product will be refunded to the same method of payment used in placing the order.


All prices are VAT included  and are net prices. Prices must be understood in euros. They take into account the VAT applicable to the day of the order. Any change in the applicable VAT rate will be reflected in the prices of the products. The prices that will be applied are those prevailing at the moment of validating the purchase, except in case of manifest error.

The company reserves the right to cancel the order in case it contains products with erroneous prices, such as the PVP 0 €.


Any product can be exchanged or refunded except when specified otherwise.

Transportation costs incurred by the exchange or return due to customer dissatisfaction are borne by the user.

If the exchange or return is due to an error by DOÑA CARMEN, DOÑA CARMEN will refund costs incurred by the return.


The buyer will have 30 days from the date of purchase to rescind the contract without penalty and without need to provide a reason.

Costs incurred by the return will be borne by the buyer. Under no circumstance will COD returns be accepted.



The user must register to complete the order.

The online provision of the bank card number and final verification of the order will constitute proof of order in accordance with the laws available and will allow the enforceability of the amounts to be included in the order.


This verification is valid as a signature and acceptance of all operations carried out on the website.


For all stages of access to the DOÑA CARMEN website, from placin the order to delivery or subsequent services, DOÑa Carmen only has an obligation of means.

The company DOÑA CARMEN excludes any guarantee or responsibility for inconveniences or damages inherent in the use of the Internet, in particular a break of service, an external intrusion or presence of a computer virus, or any event qualifying as force majeure by case law.


At DOÑA CARMEN, we are committed to guaranteeing the security of our clients’ personal data. For this reason, for data collected online we use the SSL (Secure Socket Layer) protocol, which ensures high-level protection.


That way, all transactions and payments carried out on our website are strictly protected.


When your bank card number is requested while confirming your order, all data is processed in an encrypted manner and all associated information is encrypted. This guarantees the confidentiality and safety of your transactions.

10. Returns for CHRISTENING products

In all the articles of "COLECCION BAUTIZO" – “CHRISTENING COLLECTION” (dresses, rompers, bonnets, bloomers, christening towels) will be limited the dates for changes or returns EXCLUSIVELY to fifteen calendar days upon arrival to our Web Returns Department. No exceptions will be taken.

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