PRIVACY POLICY

Confidentiality and Data Protection

Regarding the provisions of Law 15/1999, dated 13th December, on the Protection of Personal Data, Doña Carmen informs the user of the existence of an automated personal data file created by and for Doña Carmen under its responsibility, for the purpose of maintaining and managing the relationship with the User, as well as informational tasks. Upon acceptance of these general conditions, Doña Carmen will need to compile some essential data from the user in order to provide services and/or information.

Log of Files and Forms

Completing the registration form is required to access and enjoy certain services offered on the website or two receive requested information. Failure to provide the requested personal data or failure to accept the data protection policy results in the inability to be informed, subscribe, register or participate in any promotions for which personal data is requested.

According to the provisions of Law 15/1999, dated 13th December, on the Protection of Personal Data, we inform you that any personal data obtained as a result of registration as a user or as a result of completing the contact form, will be added to a file owned by Doña Carmen, having implemented the security measures established in Royal decree 1720/2007 dated 21st December.

Data Accuracy and Veracity

The user is the only person responsible for the accuracy and correction of the reported data, exempting Doña Carmen of any responsibility regarding this matter. In any case, users guarantee and vouch for the accuracy, validity and authenticity of the personal data provided and commit to keeping them updated. The user agrees to provide complete and correct information in the contact, registration or subscription form. 

Doña Carmen does not guarantee the accuracy of the information produced externally and credited to another source, thereby it is also not responsible for hypothetical damages that may arise from the use of said information.

Doña Carmen reserves the right to update, modify or remove information contained in its website, including limiting or denying access to said information.

Doña Carmen is exempt from responsibility for any losses or damages incurred as a result of errors, defects or omissions in the information provided by Doña Carmen when such is provided by sources external to Doña Carmen

Cookies

The website does not use cookies that enable the building of the user’s expenses and browsing profile, considering such physical files as information stored on the user’s terminal and serving to facilitate the user’s navigation while on the website. 

In any case, the user is able to configure the browser so as to prevent the installation of these files.

Purposes

Doña Carmen’s purposes are the maintenance and management of the relationship with the user and to send them information on our products and services.

Minors

In the event that some of our services are specifically oriented toward minors, Doña Carmen will request the approval from parents or guardians for the collection of personal data or, where appropriate, the automated processing of the data.

Delivery 
Orders will be delivered to the address indicated by the user upon placing their order or, in the case of in-store pickup, at the chosen store. In the event of absence at the indicated domicile, the company hired to handle delivery will contact the user at the telephone number provided by the user in order to arrange delivery. If the maximum time for storage elapses, the package will be returned to Doña Carmen. Packages cannot be delivered to a post office. In the event of failure to deliver due to causes beyond Doña Carmen’s control, shipping costs will not be reimbursed to the user.

Prices

 All prices are VAT included  and are net prices. Prices must be understood in euros. They take into account the VAT applicable to the day of the order. Any change in the applicable VAT rate will be reflected in the prices of the products. The prices that will be applied are those prevailing at the moment of validating the purchase, except in case of manifest error.The company reserves the right to cancel the order in case it contains products with erroneous prices, such as the PVP 0 €.

Waiver right 
The buyer will have 30 days from the date of purchase to rescind the contract without penalty and without need to provide a reason. Costs incurred by the return will be borne by the buyer. Under no circumstance will COD returns be accepted.


linea1

compras

envío gratis por compras superiores a 60€

comprasegura

Compra segura

linea1

close