PRIVACY POLICY

From TAMAR Y ARIMA, S.L. (from now on DOÑA CARMEN), with C.I.F. B-39619390, as owner of the Web Site www.donacarmen.com (which you can contact at César Llamazares 33, 39011, Santander, telephone number 943 33 35 80 and e-mail address info@donacarmen.es), we inform you of the following:

The data collected through the DOÑA CARMEN website, will be processed for the following purposes:

  • Manage and develop the registration on the Website.
  • Manage and develop the online purchase, when applicable.
  • To manage any communications, complaints, claims, etc., that may be submitted to Doña Carmen through its Customer Service or by any other means able to do so.

Confidentiality and Data Protection

Regarding the provisions of Law 15/1999, dated 13th December, on the Protection of Personal Data, Doña Carmen informs the user of the existence of an automated personal data file created by and for Doña Carmen under its responsibility, for the purpose of maintaining and managing the relationship with the User, as well as informational tasks. Upon acceptance of these general conditions, Doña Carmen will need to compile some essential data from the user in order to provide services and/or information.

Log of Files and Forms

Completing the registration form is required to access and enjoy certain services offered on the website or two receive requested information. Failure to provide the requested personal data or failure to accept the data protection policy results in the inability to be informed, subscribe, register or participate in any promotions for which personal data is requested.

According to the provisions of Law 15/1999, dated 13th December, on the Protection of Personal Data, we inform you that any personal data obtained as a result of registration as a user or as a result of completing the contact form, will be added to a file owned by Doña Carmen, having implemented the security measures established in Royal decree 1720/2007 dated 21st December.

Data Accuracy and Veracity

The user is the only person responsible for the accuracy and correction of the reported data, exempting Doña Carmen of any responsibility regarding this matter. In any case, users guarantee and vouch for the accuracy, validity and authenticity of the personal data provided and commit to keeping them updated. The user agrees to provide complete and correct information in the contact, registration or subscription form.

Doña Carmen does not guarantee the accuracy of the information produced externally and credited to another source, thereby it is also not responsible for hypothetical damages that may arise from the use of said information.

Doña Carmen reserves the right to update, modify or remove information contained in its website, including limiting or denying access to said information.

Doña Carmen is exempt from responsibility for any losses or damages incurred as a result of errors, defects or omissions in the information provided by Doña Carmen when such is provided by sources external to Doña Carmen.

Cookies

The website does not use cookies that enable the building of the user’s expenses and browsing profile, considering such physical files as information stored on the user’s terminal and serving to facilitate the user’s navigation while on the website.

In any case, the user is able to configure the browser so as to prevent the installation of these files.

Purposes

Doña Carmen’s purposes are the maintenance and management of the relationship with the user and to send them information on our products and services.

Minors

In the event that some of our services are specifically oriented toward minors, Doña Carmen will request the approval from parents or guardians for the collection of personal data or, where appropriate, the automated processing of the data.

Delivery

Orders will be delivered to the address indicated by the user upon placing their order or, in the case of in-store pickup, at the chosen store. In the event of absence at the indicated domicile, the company hired to handle delivery will contact the user at the telephone number provided by the user in order to arrange delivery. If the maximum time for storage elapses, the package will be returned to Doña Carmen. Packages cannot be delivered to a post office. In the event of failure to deliver due to causes beyond Doña Carmen’s control, shipping costs will not be reimbursed to the user.

Prices

All prices are VAT included and are net prices. Prices must be understood in euros. They take into account the VAT applicable to the day of the order. Any change in the applicable VAT rate will be reflected in the prices of the products. The prices that will be applied are those prevailing at the moment of validating the purchase, except in case of manifest error.The company reserves the right to cancel the order in case it contains products with erroneous prices, such as the PVP 0 €.

Waiver right

The buyer will have 30 days from the date of purchase to rescind the contract without penalty and without need to provide a reason. Costs incurred by the return will be borne by the buyer. Under no circumstance will COD returns be accepted.

COOKIES POLICY

The purpose of this Policy is to inform you clearly and precisely about the cookies we use, detailing, below, what a cookie is, what it is used for, what types of cookies we use, what their purpose is, how you can configure or disable them if you wish, as well as other necessary information.

1.- WHAT ARE COOKIES AND WHAT ARE THEY USED FOR?

Cookies are small files that are downloaded to your computer, mobile phone or other access device when you visit a particular website. Cookies allow, among other things, to store and retrieve information about the browsing habits of a user or his/her computer and, depending on the information they contain and the way you use your computer, they can be used to recognise the user.

Cookies can be "session" cookies (they are deleted once the user leaves the website that generated them) or "persistent" cookies (they remain on your device until a certain date). There are also "own" cookies (those created and managed by the person responsible for the website or by "third parties").

2.- WHAT TYPES OF COOKIES DO WE USE?

Below you will find a list of the types of own cookies and third-party, session and persistent cookies that we use on this website. You can accept or reject them by checking or unchecking the box next to the types of cookies that require your consent. You may, at any time, modify the settings indicated.

Technical and preference cookies

These are necessary and help make a website usable by enabling basic functions such as page navigation and access to secure areas of the website. The website cannot function properly without these cookies. These cookies make it possible, for example, to control traffic and data communication or to use security features.

Preference cookies allow the user to access the website service with certain features that differentiate the user's experience from that of other users, for example, language settings. Please refer to the Privacy Policy and Cookie Policy of the third party providers for more information on this. The acceptance or rejection of preference cookies will only be effective in cases where the user does not expressly choose the personalisation features of the website.

Cookie Type Duration Description
nid third party 1 year Technical cookie loaded by Google services, such as reCaptcha and Google Maps service. The NID cookie contains a unique ID that Google uses to remember your preferences and other information, such as your preferred language. We use Google Maps on our website.
phpsessid session Session Required Cookie native to PHP and allows the website to store serialised state data. On this website it is used to establish user sessions by passing state data through a temporary cookie also known as a session cookie. The PHPSESSID cookie has no set expiry date as it disappears when the website is closed.
prestaShop session 1 month Cookie used by Prestashop to store information and keep the user's session open. It allows information such as currency, language, customer ID, etc. to be saved.
sf_redirect session Session Cookie used to redirect the user's session.
pd_cc session 1 year Cookie used to identify which cookies the user has accepted or rejected.
__atrfs third party Session Sets Facebook, Twitter and Google+ social bookmarking for content sharing.
__atuvc third party 13 months Sets Facebook, Twitter and Google+ social bookmarking for content sharing.
__atuvs third party 5 hours Sets Facebook, Twitter and Google+ social bookmarking for content sharing.

Analytic cookies

They allow the monitoring and analysis of the behaviour of web users by collecting and providing information anonymously. See the Privacy Policy and the Cookies Policy of third party providers for more information.

Cookie Type Duration Description
_ga persistent 2 years Analytical cookie generated by Google Analytics to distinguish users and sessions. The cookie is created when the JavaScript library and existing non-UTMA __ cookies are executed. The cookie is updated each time data is sent to Google Analytics. More information.
_ga_{property-id} persistent 2 years Collects data on the number of times a user has visited the website as well as the dates of the first and most recent visit. Used by Google Analytics.
_gat persistent 1 minute Used to limit the percentage of requests. If Google Analytics has been implemented using Google Tag Manager.
_gat_gtag_{property-id} persistent 1 minute Used to limit the percentage of requests. If Google Analytics has been implemented using Google Tag Manager.
_gid persistent 1 day Analytical cookie generated by Google Analytics to store and update a unique value for each page visited which is used to count how many times a user visits the site, as well as the date of the first and last visit to the site. Record the date and time of access to any of the pages of the Site. Check the need to keep a user's session open or create a new one. To identify the user's session, to collect the approximate geographic location of the computer accessing the Site for statistical purposes. More information.
amp_token persistent 1 year Includes a token that can be used to retrieve a client ID from the AMP Client IDs service. Other possible values indicate opt-outs, in-progress requests, or errors obtained when retrieving an ID from the AMP Client IDs service.
_gac session 3 months Includes user-related campaign information. If you have linked your Google Analytics and Google Ads accounts, Google Ads on-site conversion tags will read this cookie unless you opt out.
_fbp third party 3 months Used by Facebook to deliver a range of advertising products, such as real-time offers from external advertisers.
fr third party 1 month These cookies are from Facebook, used to display the "Like" button and show the number of followers.

3.-CONFIGURATION OF THE USER TO AVOID COOKIES:

You can revoke your consent to the use of cookies and disable the cookies installed by clicking on the following link: Manage Cookies

You can also revoke your consent to the use of cookies and disable or delete cookies installed on your device by configuring the browser options you are using when visiting the website. In this regard, you can activate private browsing, whereby your browser stops saving browsing history, website passwords, cookies and other information from the pages you visit; or,

Below, we provide links to the official support sites of the main browsers so that you can access them and configure the use of cookies:

Microsoft Internet Explorer
Mozilla Firefox
Google Chrome
Google Analytics
Safari

The above links may be updated by the companies that develop these browsers. In the event that any of the links provided do not work or are not updated, you can go to the "Help" menu of your browser and follow the steps indicated there. Likewise, if you wish to have greater control over the installation of cookies, you can install programmes or complements to your browser on your device, known as "Do Not Track" tools, which will allow you to choose which cookies you wish to allow.

Without prejudice to the foregoing, you should bear in mind that, if certain cookies are deactivated, browsing the website may not be optimal and some of the utilities available on the website may not work correctly.

4.- UPDATES AND CHANGES TO THE COOKIES POLICY

We inform you that our Cookies Policy may be modified at any time (especially taking into account new legislative or regulatory requirements or with the aim of adapting this policy to the instructions issued by the Spanish Data Protection Agency). When significant changes are made to this Cookies Policy, the user will be informed by means of an informative notice on the website.