From Tamar y Arima, S.L. (hereinafter Doña Carmen), with C.I.F. B-39619390, as head of the website www.donacarmen.com (with which you can contact César Llamazares 33, 39011, Santander, the phone 942 900 016 and email info@donacarmen.es), we inform you of the following:
The data discussed for the indicated purposes will be treated as long as the relationship with you, and subsequently by the applicable legal deadlines.
The basis of legitimation in this case is the established contractual relationship and/or compliance with legal obligations.
The data discussed for the indicated purposes will be treated as long as it does not show the refusal to our commercial communications, and then for a year.
The basis of legitimation in this case will be your consent, when the regulations require it, or our legitimate interest in business development and in the management of the website with the greatest efficiency and optimization.
When personal data is collected through the form, it will be necessary that you contribute, at least, those that appear indicated as mandatory, since, if these data considered necessary are not supplied, Doña Carmen will not be able to accept and manage the fulfillment of established relationship or the request made.
The data is only shared with the competent public administrations, in compliance with the applicable legislation.
We understand that you guarantee that the data provided is true, accurate, complete and updated, being responsible for any damage or damage, direct or indirect, that it could be caused as a consequence of the breach of such obligation. In the event that the data provided belonged to a third party, you guarantee us that you have informed said third of the aspects contained in this policy and obtained their authorization to provide their data to Doña Carmen for the aforementioned purposes.
The exercise of access rights, rectification, suppression, opposition, limitation to treatment and portability with respect to your personal data, as well as the revocation of consent, you can do it by means of a brief accompanied by a copy of the D.N.I. Directed to Tamar y Arima, S.L., César César Llamazares 33, 39011, Santander, or email info@donacarmen.es. The revocation of your consent can also be done in the management environment of your user on our website. In any case, you may file a claim to the Spanish data protection agency (www.agpd.es).
In addition, the acceptance of the general conditions of purchase with the acceptance of the points: 1. Object 2. PEDIDO 3. FIELD 4. PAYMENT FORMS 5. PRECIOS 6A.GARANTIAS 6B. RIGHT DISASSEMBLY 7.
Cookies policy
Through this policy it is intended to inform you clearly and precisely about the cookies we use, detailing, then, what is a cookie, what it is for, what types of cookies we use, what is their purpose, how can they configure them or disable them if you wish, as well as other necessary information.
1.- What are cookies and what are they for?
Cookies are small files that are downloaded on your computer, mobile phone or other access device when you visit a certain website. Cookies allow, among other things, store and recover information about the navigation habits of a user or your equipment and, depending on the information they contain and the way you use your equipment, they can be used to recognize the user.
Cookies can be "session" (the user is deleted once the user leaves the website that generated them) or "persistent" (they remain in their device to a certain date). There are also "own" (those created and managed by the head of the website or "third parties."
2.- What types of cookies do we use?
Next, you will find a list of the types of own cookies and third -party cookies, session and persistent, which we use on this website. You can accept or reject them by marking or unmarked the box next to the typologies of cookies that require your consent. You can, at any time, modify the indicated configuration.
Technical and preference cookies
They are necessary and help make a usable web page activating basic functions such as page navigation and access to safe areas of the website. The website cannot function properly without these cookies. These cookies allow, for example, control traffic and data communication or use safety elements.
Preferably cookies allow the user to access the service of the website with certain characteristics that differentiate their experience from other users, for example, language configuration. See the Privacy Policy and Cookies Policy of the third parties for more information in this regard. The acceptance or rejection of preference cookies will only be effective for cases where the user does not expressly choose the characteristics of customization of the website.
| Cookie |
Guy |
Duration |
Description |
| Nid |
Third Party |
1 year |
Technical cookie loaded by Google services, such as Recactcha and Google Maps service. The Cookie Nid contains a unique ID that Google uses to remember your preferences and other information, such as your preferred language. On our website we use Google Maps. |
| Physsid |
session |
Session |
Necessary cookie pHP native and allows the web to save serialized state data. On this website it is used to establish user sessions by passing status data through a temporary cookie also known as session cookie. The Physsid cookie has no established expiration since it disappears when the website is closed. |
| Prestashop |
session |
1 month |
Cookie that uses Prestashop to save information and keep the user session open. It allows to save information such as currency, language, customer identifier, etc. |
| SF_redirect |
session |
Session |
Cookie used to redirect the user's session. |
| PD_CC |
session |
1 year |
Cookie to identify which cookies to accepted or rejected the user. |
| __atrfs |
Third Party |
Session |
Set the social markers of Facebook, Twitter and Google + to share content. |
| __atuvc |
Third Party |
13 months |
Set the social markers of Facebook, Twitter and Google + to share content. |
| __atuvs |
Third Party |
5 hours |
Set the social markers of Facebook, Twitter and Google + to share content. |
Analysis cookies
They allow the monitoring and analysis of the behavior of the web users gathering and providing information anonymously. See the Privacy Policy and Cookies Policy of the third parties for more information in this regard.
| Cookie |
Guy |
Duration |
Description |
| _Ga |
persistent |
2 years |
Analytical cookie generated by Google Analytics to distinguish users and sessions. The cookie is created when the JavaScript library is executed and the cookies do not utma __ existing. The cookie is updated every time the data is sent to Google Analytics. More information. |
| _ga_ {property -id} |
persistent |
2 years |
It collects data on the number of times a user has visited the website in addition to the dates of the first visit and the most recent. Used by Google Analytics. |
| _Gat |
persistent |
1 minute |
It is used to limit the percentage of applications. If Google Analytics has been implemented by Google Tag Manager |
| _gat_gtag_ {property -id} |
persistent |
1 minute |
It is used to limit the percentage of applications. If Google Analytics has been implemented by Google Tag Manager |
| _Gid |
persistent |
1 day |
Analytical cookie generated by Google Analytics to store and update a unique value for each page that is used to count how many times a user visits the site, as well as the date of the first and the last time he visited the website. Record the date and time of access to any of the site pages. Check the need to maintain an open user's session or create a new one. Identify the user's session, to collect the approximate geographical location of the computer that accesses the site with statistical effects. More information
|
| AMP_Token |
persistent |
1 year |
Includes a token that can be used to recover an AMP customer IDS service ID. Other possible values indicate disqualifications, ongoing requests or errors obtained by recovering an IDS of the AMP Customer IDs service. |
| _gac |
session |
90 days |
Includes user relative campaign information. If you have linked your Google Analytics and Google ADS accounts, the conversion tags on Google Ads website will read this cookie, unless the disqualifies. |
| _FBP |
Third Party
|
3 months
|
Used by Facebook to offer a series of advertising products, such as real -time offers of external advertisers. |
| fr |
Third Party |
1 month |
These cookies are from Facebook, serve to show the "Like" button and show the number of followers. |
3.- User configuration to avoid cookies:
You can revoke your consent for the use of cookies and disable installed cookies by clicking on the following link: Manage coockies.
You can also revoke your consent for the use of cookies and deactivate or eliminate cookies installed on your device by configuring the browser options you are using when you visit the website. In this sense, you can activate private navigation, through which your browser stops saving the navigation history, passwords of websites, cookies and other information on the pages you visit; either,
Next, we facilitate the links to the official support sites of the main browsers so that you access them and can configure the use of cookies:
Microsoft Internet Explorer
Mozilla Firefox
Google Chrome
Google Analytics
Safari
The previous links can be updated by the developing companies of said navigators. In the event that any of the facilitated links did not work or were not updated, can go to the “help” menu of its browser and follow the steps indicated in it. Also, if you want to have greater control over the installation of cookies, you can install programs or accessories to your browser, known as "do not track" tools, which will allow you to choose those cookies that you want to allow.
Without prejudice to the above, you must take into account that, if certain cookies are deactivated, navigation may not be optimal and that some of the profits available to the website do not work correctly.
4.- Updates and changes in cookies policy
We inform you that our cookies policy can be modified at any time (especially taking into account new legislative, regulatory requirements or with the objective of adapting said policy to the instructions issued by the Spanish Agency for Data Protection). When significant changes occur in this cookies policy, the user will be communicated through an informative notice on the website.
Order preparation
Once you have made the payment you will receive a purchase confirmation email and the order number (please check the spam tray if you have not received it).
Orders made after 15.00 will be managed the next working day and their delivery time increases by 24h.
Your order will be in 3 different states depending on the time you are.
PAID: Payment is made and pending preparation.
Picking: Your order is in preparation.
Envoy: Your order has left our warehouse. You will receive an email as soon as it comes out of our stores
If any unforeseen argument arises and it would take longer, we will contact you via mail or telephone to inform yourself, in case you would like to give up the order.
We are human, we try as far as possible that you receive your order in the 2-4 working days following that it has left our warehouse.
We do everything possible to deliver your order in the established times, although we cannot take responsibility for the delays for reasons outside Doña Carmen or by force majeure.
Delivery deadlines
You have two options to receive your order: free in any of our stores or through messaging at your home.
Free, with package availability in a maximum of *72h in the Doña Carmen store that indicates us. Once the shipment is received in the selected store, they will call you on the phone to pick it up as soon as it comes well. If they fail to contact, we will send you an email. And if another 30 days pass and you have not yet picked it up, from store will be returned to our warehouse. In this case, we would return the amount of the order in the form of web code to make a new purchase.
MRW *24-48H, which take it home for € 3.95. You could even pick it up in your nearest MRW agency if you select it when ordering. MRW does not guarantee delivery in a specific time slot, but the messenger will do everything possible to give it to you the next day before 7pm.
In shipments to the Balearic Islands we use the SEUR company.
This deadlines can be higher in periods of sales, Black Friday, Christmas or start of the season.
Order monitoring
Once your order has been sent, you will receive an email with the tracking number so you can verify where you are. If at the time of delivery there is no one to collect the package, you will receive an SMS and a second attempt will be made in which the carrier will contact through the telephone number indicated in the order. If in a second delivery attempt, you could not have received the shipment, it will remain in the destination MRW agency for 15 days. Once this time has elapsed, the order would be returned to our warehouse. If this circumstance occurs, we would return the amount of the purchase discounting € 3.95 for shipping and return costs.
To the Balearic Islands is with Seur.
For international shipments, you will receive a monitoring number of the company MBE or SEUR
International shipments
International orders will be sent through MBE or Seur.
If your shipment is aimed at a country outside the European Union, you may be subject to rates, taxes or other charges due to local and/or customs laws. We will send your package through the DDU Incoterm (Duties and Taxes Upaid), which means that Doña Carmen will be responsible for delivering it but we will not assume the possible customs expenses or local taxes.
The person to whom the order is always directed will always be responsible for all customs costs associated with the import of the order (even being rejected).
It is also possible that, for customs reasons, the order suffers some delay.
Returns
If you want to return an article within 30 calendar days from the date of purchase you can do it in three ways:
1- In any of our stores presenting the purchase proof that will arrive by email (look at the unwanted mail folder to make sure you receive it).
2 - Sending the articles to the following address:
Doña Carmen
Web returns
Cesar Llamazares 33
39011 Santander
Indicating name, order and telephone number or email, to be able to pay. This fertilizer will be made in the same way that the purchase was made.
The client will be responsible for the cost of sending the items returned, please keep in mind that if you decide to return the articles due to we will be authorized to load you the expenses we can incur.
The return of the article must be made with all the elements that accompany you, including packaging, protective plastics and instructions in your case.
The return of those products that are not under the same conditions in which they received them or that have been used beyond the mere opening of the product will not proceed.
For any change you must make a new order. All the returns we receive in our facilities will be paid in the same way that they were carried out within a period not exceeding a week since the merchandise is received.
Returns of Products for Baptism
In all articles of the "Baptismo Collection" (skirts, pears, capotas, panties, baptism towels, bibs), the deadline for change will be limited solely and exclusively, without any exception, to the fourteen calendar days following the date of purchase.
In the legally planned terms, the right to reimbursement of the paid, will only operate in the fourteen calendar days following the date of the order made.
Defective products returns
In cases where it is considered that the product does not conform to what is stipulated in the contract at the time of delivery you must contact us immediately at info@donacarmen.es facilitating product data as well as the damage it suffers and if any photograph is possible. Each order is thoroughly reviewed, so claims for defective products will not be addressed when it is appreciated that the garments have been used, manipulated or deteriorated.
We will proceed to examine the case and communicate by e-mail within a reasonable period of time if the return or replacement of the same (if applicable).
It will be Dona Carmen who determines the model of collection or sending of the defective product, so that the customer should not incur cost. We will not assume shipping costs incurred by the client without prior agreement with Mrs. Carmen.
Terms and conditions for orders within Spain (except Ceuta, Melilla and the Canary Islands), Portugal and Balearic Islands.
Shopping returns in store
If you need to make any change or return, you have 30 days from the date of purchase. To do this, you have to present the purchase ticket or the gift ticket.
We will change it to another article or if you prefer, we will give you a voucher without expiration (except Tara). Try not to lose it because it is essential to present it for your exchange.
